FREQUENTLY ASKED QUESTIONS

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I DIDN'T RECEIVE A ORDER CONFIRMATION EMAIL, DID MY ORDER GO THROUGH?
WHEN WE HAVE HIGH TRAFFIC RELEASES ORDER CONFIRMATIONS CAN BE DELAYED. AS LONG AS YOU RECEIVED AN ORDER NUMBER AS PART OF YOUR CHECKOUT THEN YOUR ORDER HAS GONE THROUGH. WE RECOMMEND THAT YOU SAVE YOUR ORDER NUMBER FOR YOUR RECORDS.
I EMAILED CUSTOMER SERVICE, HOW LONG WILL IT TAKE THEM TO RESPOND?
I JUST PLACED AN ORDER, CAN I CANCEL IT?
I'M SEEING A DOUBLE CHARGE ON MY BANK/CREDIT CARD STATEMENT, DID I GET CHARGED TWICE?
I ORDERED FROM YOUR ONLINE SHOP AND NEED AN EXCHANGE?
I'VE FORGOTTEN MY PASSWORD - WHAT SHOULD I DO?
DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

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